Patient Service Representative (Winnetka)
About The Position
This position will assist in enrolling qualified patients in various health programs, including Medi-Cal, HMOs, Medi-Medi, My Health LA (MHLA), Child Health and Disability Prevention Program (CHDP), Primary Care Physician (PCP), Covered CA, and Cal Kids. The role involves providing essential membership services, recruiting new patients, supporting patient communications, and enhancing customer service within the healthcare team. It also requires ensuring compliance with regulatory requirements and organizational standards. The representative will conduct outreach to patients via phone, in-person, or community events, track outreach metrics, prepare reports, and recommend improvements. Additionally, the role may involve assisting with health screenings and patient education within the scope of practice.
Requirements
- High school diploma or equivalent OR a combination of education and related work experience preferred.
- 1 to 2 years of related experience.
- Knowledge of customer service best practices.
- High level of professionalism, customer service, and interpersonal skills.
- Knowledge of staffing support.
- Strong computer skills in Microsoft Office.
- Ability to communicate in an articulate, professional manner while maintaining a necessary degree of confidentiality.
- Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
- Ability to work in culturally and racially diverse populations and in lower socio-economic conditions.
- Ability to pleasantly and effectively represent the organization.
- Ability to conduct presentations, tabling at events, and speaking with individuals or groups in community settings.
- Must provide proof of required vaccinations by federal, state, and local funding sources.
- Employees driving personal vehicles for El Proyecto business must provide El Proyecto proof of a valid driving license, and auto liability insurance.
Nice To Haves
- Medical Assistant diploma / certification highly preferred.
- Experience with health screenings is a plus!
- Bilingual: English and Spanish highly preferred.
- Certified Enrollment Counselor (CEC), or Certified Outreach Worker preferred.
- Bilingual (English/Spanish) preferred.
- BLS/CPR certification preferred.
Responsibilities
- Provide essential membership services to enrolled patients.
- Recruit new patients, completing necessary paperwork for enrollments.
- Support ongoing patient communications and follow-up.
- Support the healthcare team to enhance customer service.
- Ensure compliance with regulatory requirements and organizational standards.
- Conduct outreach to patients by phone, in-person, or through community events to connect patients with appropriate healthcare services.
- Track outreach metrics, prepare reports, and recommend improvements to increase patient participation and service utilization.
- Assist with health screenings and patient education, within scope of practice and organizational policy.
- Perform other duties as assigned.
Benefits
- El Proyecto will reimburse employees for their mileage at the current rate set by the Internal Revenue Service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
