Patient Service Representative

Akron Children's Hospital•Barberton, OH

10d•Onsite

About The Position

The Patient Service Representative provides business, financial, and appointment-related services to support patient visits, including visit preparation, patient arrival and departure, payment functions, and creating a positive patient experience. The position performs front-desk and general office tasks, schedules patient visits and diagnostic testing, manages third-party payors and co-pay collection, and helps maintain an organized, welcoming office environment. The role also supports clerical and administrative cross coverage and follows HIPAA requirements.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
Excellent interpersonal skills for communicating by telephone and face-to-face with patients, families, physicians, and facility staff.
Strong organizational skills and ability to prioritize multiple tasks effectively.
Ability to perform basic math skills to process insurance co-payments.

Nice To Haves

Experience in a general office setting performing clerical or administrative duties.
Experience in a healthcare environment.
Experience with a computerized scheduling system.
Knowledge of medical terminology.
Relevant clerical or administrative experience in an office setting.

Responsibilities

Develop and maintain positive relationships with patients and families by greeting them and responding promptly and considerately to questions and requests.
Perform assigned point-of-service activities, including visit preparation, co-pay collection, and patient tracking, under supervisor direction.
Schedule patient visits and diagnostic testing using hospital procedures and resources.
Manage third-party payors and collect co-pays.
Complete routine office tasks such as faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
Maintain appropriate front-desk inventory and communicate supply needs to the appropriate staff member.
Set and revise priorities based on workload, anticipate needs and deadlines, and help ensure smooth office operations.
Maintain the appearance of the department, including the cleanliness of the work area and waiting room as needed.
Participate in clerical and administrative cross-coverage efforts as needed.
Ensure HIPAA compliance.
Perform other duties as required.