Patient Service Rep 1
About The Position
Advocare, LLC, a physician-owned partnership serving New Jersey, Pennsylvania, and Delaware, is seeking a friendly, organized, and detail-oriented Patient Service Representative. The role is an important first point of contact for patients and families and supports efficient patient care by providing administrative and clerical services as part of a clinical team. The representative welcomes patients, assists with registration, verifies insurance, collects payments, manages appointments, maintains visit and payment records, and handles patient charts and other records. The position requires clear communication, effective organization, appropriate use of office equipment, and discretion in handling confidential medical information.
Requirements
- High school diploma or equivalent required.
- Able to use office equipment satisfactorily and handle paperwork and filing adequately.
- Skilled in patient-service principles, including creating a pleasant waiting-room atmosphere.
- Able to establish and maintain effective working relationships with staff, patients, and the public.
- Able to communicate clearly in person and by phone and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
- Able to organize and prioritize tasks effectively.
- Able to read, understand, and follow oral and written instructions; able to file using alphabetical or numeric systems.
- Able to maintain confidentiality and handle sensitive information.
- Knowledge of reception tasks, care center policies and procedures, and paperwork.
- Knowledge of office equipment, including phones, computers, and copy machines.
- Knowledge of patient-service concepts and techniques.
Nice To Haves
- One year of prior experience in a medical setting preferred.
Responsibilities
- Greet patients and families, provide registration forms, review completed forms for accuracy, update patient information, and notify staff when patients are ready.
- Answer incoming calls promptly and direct callers to appropriate staff or take messages.
- Verify insurance information using the insurance card or by contacting the insurer, as appropriate, and file a copy of the card in the chart.
- Collect co-payments and other service payments at each visit; print and explain outstanding balances and collect payment.
- Schedule, reschedule, and cancel appointments; prepare appointment schedules for physicians and nurses as requested or periodically.
- Maintain daily activity logs, total payments received, balance payments against encounter forms, and review records for accuracy.
- Enter visit information from encounter forms after appointments in a timely manner.
- Perform assigned clerical duties.
- Pull charts as needed, create charts for new patients, and file records in charts.
- Perform other duties assigned by providers, coordinators, and managers in accordance with office policy.
- Maintain confidentiality and use discretion when handling patient medical records and information.
Benefits
- Multiple medical and prescription coverage options
- Dental and vision care plans
- Health Savings Accounts (HSAs), where applicable
- Flexible Spending Accounts (FSAs)
- Voluntary critical illness, cancer, and accident insurance
- Voluntary hospital indemnity coverage
- Voluntary short-term and long-term disability insurance
- Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
- 401(k) retirement savings plan
- Paid time off (PTO)
- Commuter benefits
- Group auto and homeowners insurance
- Part-time benefits: vision, Flexible Spending Accounts, and MetLife Auto/Vehicle & Home Insurance Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
