Patient Service Rep 1

Advocare•Philadelphia, PA

About The Position

Advocare, LLC is a physician-owned partnership of pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. The Patient Service Representative is an integral member of a clinical team and serves as a first point of contact for patients and families, helping create a positive patient experience while supporting efficient patient care through administrative and clerical work.

Requirements

High school diploma or equivalent required.
Able to use office equipment satisfactorily and handle paperwork and filing adequately.
Able to create a pleasant waiting room atmosphere using patient-service principles.
Able to establish and maintain effective working relationships with staff, patients, and the public.
Able to communicate clearly in person and by phone and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Able to organize and prioritize tasks effectively.
Able to read, understand, and follow oral and written instructions.
Able to file correctly using alphabetical or numeric systems.
Able to maintain confidentiality and handle sensitive information.
Knowledge of reception tasks, care center policies and procedures, and paperwork.
Knowledge of office equipment, including phones, computers, and copy machines.
Knowledge of patient-service concepts and techniques.

Nice To Haves

One year of prior experience in a medical setting preferred.

Responsibilities

Greet patients and families, provide registration forms, review completed forms for accuracy, update patient information, and notify staff when patients are ready.
Answer phone calls promptly and direct patients to appropriate staff or take messages.
Verify insurance information and file a copy of the insurance card in the patient chart.
Collect co-payments and payments for services, advise patients of outstanding balances, and collect payment.
Schedule, reschedule, and cancel patient appointments.
Prepare appointment schedules for physicians and nurses periodically or as requested.
Maintain daily activity logs, total payments received, balance them with encounter forms, and review for accuracy.
Enter visit information from encounter forms in a timely manner after appointments.
Perform clerical duties as assigned.
Pull charts as needed, create charts for new patients, and file records in charts.
Perform other duties assigned by providers, coordinators, and managers in accordance with office policy.
Maintain confidentiality and use discretion when handling patient medical records and information.

Benefits

Multiple medical and prescription coverage options
Dental and vision care plans
Health Savings Accounts (HSAs), where applicable
Flexible Spending Accounts (FSAs)
Voluntary critical illness, cancer, and accident insurance
Voluntary hospital indemnity coverage
Voluntary short-term and long-term disability insurance
Voluntary term life insurance and AD&D coverage
401(k) retirement savings plan
Paid time off (PTO)
Commuter benefits
Group auto and homeowners insurance
Part-time benefits include vision, Flexible Spending Accounts, and MetLife auto/vehicle and home insurance discounts.