Patient Service Rep 1

Advocare LLC•Philadelphia, PA

About The Position

Advocare, LLC, a physician-owned partnership of pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware, is seeking a friendly, organized, and detail-oriented Patient Service Representative. The role is an essential part of the clinical team and supports a positive patient experience and efficient patient care in a healthcare setting. The representative is the first point of contact for patients and families and handles reception, registration, scheduling, payment collection, records, and other administrative and clerical duties. The position requires discretion and confidentiality when handling medical records and patient information.

Requirements

High school diploma or equivalent required.
Ability to use office equipment satisfactorily and handle paperwork and filing adequately.
Patient-service skills that help create a pleasant waiting-room atmosphere.
Ability to establish and maintain effective working relationships with staff, patients, and the public.
Ability to communicate clearly in person and by phone and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions, and file correctly using alphabetical or numeric systems.
Ability to maintain confidentiality and handle sensitive information.
Knowledge of reception tasks, care center policies and procedures, and paperwork.
Knowledge of how to use office equipment, including a phone, computer, and copy machine.
Knowledge of patient-service concepts and techniques.

Nice To Haves

One year of prior experience in a medical setting preferred.

Responsibilities

Greet patients and families, provide registration forms, review completed forms for accuracy, update patient information, and notify staff when patients are ready.
Answer phone calls promptly and direct patients to appropriate staff or take messages.
Verify insurance information using insurance cards or contacting insurance companies, as appropriate, and file copies of insurance cards in charts.
Collect co-payments and service payments at each visit; print and explain outstanding balances and collect payments.
Schedule, reschedule, and cancel appointments, and prepare appointment schedules for physicians and nurses as requested or periodically.
Maintain logs of daily activity, total payments received, balance them against encounter forms, and review for accuracy.
Enter visit information from encounter forms after appointments in a timely manner.
Perform assigned clerical duties.
Pull charts as needed, create charts for new patients, and file records in charts.
Perform other duties assigned by providers, coordinators, and managers in accordance with office policy.
Maintain confidentiality and use discretion when handling patient medical records and information.

Benefits

Multiple medical and prescription coverage options
Dental and vision care plans
Health Savings Accounts (HSAs), where applicable
Flexible Spending Accounts (FSAs)
Voluntary critical illness, cancer, and accident insurance
Voluntary hospital indemnity coverage
Voluntary short-term and long-term disability insurance
Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
401(k) retirement savings plan
Paid time off (PTO)
Commuter benefits
Group auto and homeowners insurance
Part-time benefits: vision, Flexible Spending Accounts, and MetLife auto/vehicle and home insurance discounts