Patient Service Representative

TEKsystems • Baltimore, MD

8d • $19 - $19 • Onsite

About The Position

The Patient Service Representative supports patient registration and front office operations in a high-volume outpatient clinic. The role involves greeting patients, scheduling appointments, verifying insurance information, answering phones, and helping ensure a positive patient experience. The position is fully onsite in Baltimore, Maryland, and requires business casual attire. The schedule is Monday through Friday, 8:30 AM to 5:00 PM. This is a six-month contract-to-hire position paying $19.00 per hour.

Requirements

• High school diploma or GED.
• At least 2 years of experience in healthcare customer service, patient registration, front desk, medical reception, medical secretarial work, or patient scheduling.
• Strong patient registration and insurance verification experience.
• Excellent phone etiquette and communication skills.
• Strong computer and administrative skills.
• Ability to work effectively in a fast-paced clinical environment.
• Experience with patient registration, healthcare customer service, patient scheduling, insurance verification, EMR/EHR systems, phone support, and administrative support.

Nice To Haves

• Epic EMR experience.
• Medical records experience.
• Outpatient clinic experience.
• Experience in a high-volume healthcare office.

Responsibilities

• Register new and existing patients accurately and efficiently.
• Check patients in and out and verify insurance information.
• Provide customer service to patients, families, and visitors.
• Answer incoming phone calls and assist with patient inquiries.
• Schedule appointments and follow-up visits.
• Coordinate with providers and clinic staff to support timely patient flow.
• Maintain and update patient information in the EMR system.
• Support daily front desk and administrative operations.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
• Voluntary life and AD&D insurance for employees and dependents, if eligible.
• Short-term and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program (EAP), if eligible.
• Time off or leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED