Patient Service Representative

Frontier Dermatology • Mill Creek, WA

3d • Onsite

About The Position

Frontier Dermatology is hiring a Patient Service Representative to provide front-desk support at its dermatology practice. The role is based in Mill Creek, with travel to Everett as needed, and has a typical Monday–Friday schedule from 8:30 a.m. to 5:30 p.m. The position serves as an initial and final point of contact for patients and supports the practice’s commitment to quality care and customer service.

The Patient Service Representative works in a fast-paced setting and handles patient check-in for multiple providers, appointment scheduling, insurance verification, copay collection, and daily deposits. The role also requires working with a variety of computer programs and delivering organized, detail-oriented, and exceptional customer service.

Frontier Dermatology is a group of dermatology practices throughout Washington and Oregon. Its stated mission is to be the premier destination of care and experience for patients, providers, and teammates, guided by its core values of Community, Accountability, Respect, Empathy, Integrity, and Service Excellence.

Requirements

• High school diploma or GED, or 1–3 months of related healthcare experience.
• Comfort working in a fast-paced environment.
• Exceptional customer service skills.
• Highly organized and detail-oriented.
• Comfort working with a variety of computer programs.

Nice To Haves

• Receptionist experience in a medical office environment.
• Graduation from a healthcare training program.

Responsibilities

• Check in patients for multiple providers.
• Schedule appointments.
• Verify insurance.
• Collect copays.
• Handle daily deposits.
• Work with a variety of computer programs.
• Provide exceptional customer service at the front desk.

Benefits

• Medical, dental, and vision insurance, with HSA and FSA options.
• 401(k) with employer matching up to 4%.
• Employer-paid and voluntary life insurance options.
• Eight paid holidays per year.
• Tiered PTO accrual of 80–200 hours annually.
• Complimentary parking.
• Voluntary pet insurance.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED