Patient Service Representative- Corona, Queens (Bilingual English and Spanish)

Urban Health Plan • Corona, NY

8d • Onsite

About The Position

Urban Health Plan is hiring a bilingual English- and Spanish-speaking Patient Service Representative to join the team at Plaza del Sol Family Health Center in Corona, Queens. The representative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. The role greets and registers patients and visitors, verifies and records patient information, and offers comfort and empathy while maintaining the waiting room. It also provides accurate and consistent information, schedules appointments, and resolves patient concerns.

The schedule is 40 regular hours per week over five days. Candidates must be available to work shifts between 7:00 a.m. and 5:30 p.m., Monday through Saturday. Saturdays rotate; the Saturday schedule is listed as 7:00 a.m. to 1:30 a.m., with a weekday off. Starting compensation is $19.50 per hour.

Urban Health Plan’s mission is to improve community health and quality of life through affordable, comprehensive, quality primary and specialty health care and the advancement of innovative best practices. Its patient-centered, holistic approach continues a tradition established by its founder, Dr. Richard Izquierdo, 50 years ago. Urban Health Plan is an equal opportunity employer.

Requirements

• High school diploma.
• One year of administrative experience in a health care environment.
• Bilingual English and Spanish proficiency.
• Flexible work schedule and availability for shifts between 7:00 a.m. and 5:30 p.m. Monday through Saturday, including rotating Saturdays.
• Proficiency with computers and software.
• Strong communication skills.
• Ability to multitask, support a team, and work independently.
• Kindness, compassion, and a patient-focused approach.

Nice To Haves

• Previous experience with electronic health records.

Responsibilities

• Greet patients and identify their needs.
• Verify insurance information through managed care websites.
• Answer incoming calls and take messages for providers.
• Register patients, assign a primary care provider when applicable, check demographic information, and update information as needed.
• Provide administrative support to the department.
• Maintain the waiting room and provide comfort and empathy to patients.
• Provide accurate and consistent information, schedule appointments, and resolve patient concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED