Patient Service Representative

Advocate Health

5d • Onsite

About The Position

The Patient Service Representative fills critical short-term vacancies in designated areas. The role registers and interviews patients, completes pre-admissions, ensures information accuracy, handles routine patient inquiries and issues, and works with other departments and physician offices. The representative greets patients and directs them to the appropriate area.

This is a PRN, as-needed position primarily based at Summit Hospital, with the flexibility to float to other hospital locations as needed. Hours vary according to department coverage needs. The position requires flexibility to work first, second, and third shifts, with a minimum commitment of 24 hours every two weeks.

Requirements

• High school diploma or GED required.
• Accurate spelling and attention to detail.
• Ability to key 40 words per minute.
• Excellent communication and customer service skills.
• Flexibility to work first, second, and third shifts and a minimum of 24 hours every two weeks.

Nice To Haves

• Bachelor's degree.
• Knowledge of patient registration, insurance, and hospital billing.
• Knowledge of medical terminology and understanding of third-party reimbursement.

Responsibilities

• Register or pre-register scheduled patients for admission, partial hospitalization, and outpatient services.
• Verify insurance coverage and obtain authorization, pre-certification, and/or referrals for services that require them.
• Coordinate with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Request upfront payment of deposits from the responsible party.
• Update schedules on an ongoing basis for cancellations, rescheduling, and other changes.
• Interview patients, complete pre-admissions, and ensure information is accurate.
• Handle routine patient inquiries and issues, work with departments and physician offices, greet patients, and direct them to the appropriate area.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift and on-call pay, where applicable.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED