Patient Service Representative

Aston Carter•Culver City, CA

5d•$25 - $25•Onsite

About The Position

The Patient Service Representative serves as the primary point of contact for patients in a fast-paced outpatient and urgent care environment. The role delivers front-desk and phone-based service and supports accurate patient registration, scheduling, insurance processing, and a smooth patient experience. This position is based in a multi-site urgent care and outpatient environment in the Culver City and greater Los Angeles area, with floating coverage across locations including Beverly Hills, Playa Vista, and Los Angeles. It is fully onsite and involves working in a clinical front-desk setting with CS-Link/Epic and standard office and medical registration systems. The schedule follows a 4x10 structure, typically Monday through Friday from 12:00 to 22:00 and Saturday through Sunday from 09:00 to 19:00, with every other weekend and evening work. The role is contract-based. The stated pay range is $25.00 per hour.

Requirements

At least 1 year of recent experience in an outpatient clinic or medical office setting.
Experience with medical insurance, referral processes, and benefit plans.
Proficiency with CS-Link/Epic or a similar electronic health record system.
Ability to read, understand, and respond to detailed oral and written instructions.
Strong customer service and communication skills for interacting with patients, families, and healthcare providers.
Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail.
Basic cash-handling skills, including collecting payments and reconciling receipts.

Nice To Haves

2 or more years of recent experience working as a Patient Service Representative.
Understanding of medical terminology to support accurate communication and documentation.
Previous experience working in an urgent care setting.
Demonstrated ability to handle sensitive patient information with discretion and professionalism.
Strong organizational skills and ability to prioritize tasks effectively.
Comfort working with different insurance types and authorization processes.

Responsibilities

Serve as the primary point of contact for patient relations in person and over the phone, providing courteous and professional service.
Greet patients, answer questions or address concerns, and escalate issues appropriately for timely resolution.
Check patients in and out, confirm visit details, and ensure required forms and documentation are completed.
Collect patient payments, provide receipts, and accurately reconcile payments at the end of each shift.
Verify and update patient demographics and insurance information in CS-Link/Epic.
Schedule appointments and complete registration according to clinic and urgent care protocols.
Process and track referrals and insurance authorizations, ensuring timely completion and clear communication with patients and providers.
Handle patient and provider correspondence professionally, including messages, follow-up calls, and documentation.
Explain clinic policies, procedures, and available services clearly and respectfully.
Sanitize and maintain a clean workspace using provided supplies and department guidelines.
Collaborate with clinical and administrative staff to support efficient patient flow and high-quality service.
Follow detailed oral and written instructions and adhere to established workflows, policies, and procedures.

Benefits

Medical insurance
Dental insurance
Vision insurance
Critical Illness, Accident, and Hospital coverage
401(k) retirement plan with pre-tax and Roth post-tax contributions
Voluntary life and AD&D insurance for the employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms