PATIENT SERVICE REPRESENTATIVE

STATE OF FRANKLIN HEALTHCARE GROUP • Johnson City, TN

8d

About The Position

The Patient Service Representative supports patient-facing clerical operations at State of Franklin Healthcare Associates. The role reviews and updates patient demographic, insurance, and provider information; helps new patients complete required paperwork and establishes accounts in the computer system; and updates the electronic medical record. It also involves collecting patient identification and insurance documents, taking patient photos, explaining payment and privacy policies, responding to questions, scheduling appointments, collecting payments, and handling telephone calls and messages.

Requirements

• High school diploma or equivalent.
• Knowledge of grammar, punctuation, and sentence structure.

Nice To Haves

• Previous experience in a medical office or customer service position.
• Basic knowledge of insurance and billing procedures, including ICD-10, CPT, and HCPCS coding, as applicable.

Responsibilities

• Review patient demographics, insurance, and provider information and update records as needed.
• Instruct new patients to complete required paperwork and create new accounts in the computer system.
• Obtain copies of patients’ insurance cards and driver’s licenses.
• Update the electronic medical record system and take patients’ photos.
• Provide patients with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule and reschedule patient appointments.
• Collect payments and record them on the patient encounter form.
• Route telephone calls and record and deliver messages.

Benefits

• Company-provided life and accidental death and dismemberment insurance.
• Company-provided long-term disability insurance.
• Employee Stock Ownership Plan.
• 401(k) company contributions.
• Voluntary medical, dental, vision, and additional life insurance options.
• Company match in Health Savings Account plans, subject to restrictions.
• Vacation, personal, sick, and holiday time off.
• Team member perks and discounts.
• Tuition assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED