Patient Service Representative

Intermountain Health • Riverton, NJ

3d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) is the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR supports a positive customer experience by identifying and resolving patient needs related to intake and care, including greeting and checking patients in and out and verifying information supplied by patients.

This position is based at Southridge Clinic at Riverton in Riverton, Utah. The scheduled shift is Tuesday, Thursday, and Friday nights from 4–9, and the position is scheduled for 12 hours per week. The entry hourly rate is $18.31–$23.80, depending on experience. Benefits are offered.

Requirements

• At least six months of customer service experience involving interaction with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to support high customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and protected health information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy with electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous, professional connections with patients by phone, in person, or through secure messaging, resolving needs related to patient intake and care.
• Accurately and completely document phone calls in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating required demographic information for patients and guarantors, and follow procedures for patient identification.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify account information for insurance coordination of benefits and, where applicable, pre-certification or prior authorization.
• Help patients complete forms needed for regulatory and billing requirements before clinical care; scan paperwork and educate patients about financial assistance.
• Proactively request payments for current and past medical services and process payments according to applicable procedures.
• Stay current on role responsibilities and updates by reviewing relevant communications, dashboards, work queues, and emails, and attending clinic or service-line meetings.

Benefits

• Benefits eligible; a comprehensive benefits package is described as supporting caregivers’ well-being across health, security, connection, and engagement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed