Patient Service Representative

Silver Cross Hospital•Lemont, IL

3d•$18 - $22

About The Position

The Patient Service Representative greets, instructs, directs, schedules, registers, and checks in patients, serving as a liaison between patients and medical support staff. The role coordinates after-visit activities, including collecting, reviewing, and updating practice-specific forms; communicating payment policies for current services and prior balances; collecting payments; and assisting with scheduling follow-up appointments and procedures.

Requirements

High school diploma or GED.
Excellent interpersonal skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
Exceptional customer service skills, including independent thinking, sound judgment, and creativity when resolving customer issues.
Ability to balance priorities and effectively handle challenging situations.
Excellent verbal communication skills.
Comfort with computer technology and applications.

Nice To Haves

Previous health-care experience is strongly preferred.
In-depth knowledge of insurance is preferred.

Responsibilities

Perform registration, check-in, and check-out for patient visits.
Schedule follow-up visits, including labs, imaging, and other diagnostic testing.
Collect co-pays.
Call patients to notify them of schedule changes.
Coordinate after-visit activities, including collection, review, and updating of practice-specific forms.
Communicate payment policies regarding amounts due for current services and prior balances.
Assist with scheduling follow-up appointments and procedures.
Greet, instruct, and direct patients and serve as a liaison between patients and medical support staff.