Patient Service Representative
About The Position
The Patient Access Representative greets patients and visitors in outpatient registration areas and is typically their first point of contact. The role requires excellent customer service and accountability for accurately obtaining patient demographic and insurance information to support proper hospital reimbursement. Financial discussions with patients are handled positively and professionally. The representative supports patient registration, appointment scheduling, telephone communications, payment collection and processing, and coordination between patients, insurance companies, and medical support staff. Depending on assigned duties and access, the role may also include entering clinical information in the electronic medical record. The representative participates as a member of the Patient Centered Medical Home Team and performs the professional, clinical, or technical competencies of the assigned unit or department. Duties may vary by department, and other duties may be assigned as required.
Requirements
- High school graduate or GED.
- Previous related experience.
Nice To Haves
- Previous healthcare experience.
Responsibilities
- Greet customers promptly, courteously, and helpfully.
- Verify patient information, ensure appropriate paperwork is completed and signed, obtain copies of insurance cards and driver licenses, and accurately update demographic and insurance information in the computer system in a timely manner.
- Compile and maintain forms and documents in the patient's medical record.
- Schedule, coordinate, and adjust patient appointments according to patient requests, provider schedules, and system capabilities; follow no-show procedures and make appointment reminder calls.
- Answer and screen telephone calls promptly, take complete messages including necessary triage information, or route calls to the appropriate staff member.
- Distribute information accurately and courteously to nursing and medical support staff in a timely manner.
- Collect patient co-pays and outstanding account balances.
- Prepare office batches and balance patient payments at the end of each workday.
- Serve as a liaison between patients and medical support staff.
- Communicate with insurance companies regarding referral information and assist patients with scheduling specialist appointments or testing.
- Check out patients, provide visit-specific information, and schedule future appointments.
- Maintain a clean, orderly front desk and waiting area.
- For representatives with PAR/Clinical access to the electronic medical record, enter patient clinical information accurately and promptly as related to assigned tasks.
- Participate fully as a member of the Patient Centered Medical Home Team.
- Perform the professional, clinical, or technical competencies of the assigned unit or department.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
