Patient Service Representative
Carolinas Center For Oral & Facial Surgery•Richmond, VA
•$18 - $23
About The Position
Virginia Oral & Facial Surgery is seeking a motivated Patient Service Representative to support patient service in a fast-paced, dynamic oral surgery environment. The role focuses on creating a positive patient experience and contributing to a positive work environment. The company describes its culture as fostering family, purposeful work, individual accountability, and execution.
Requirements
- At least two years of customer service experience.
- Experience in a medical or dental practice.
- Knowledge of insurance processes and verifications.
- Ability to multitask.
- Excellent verbal and written communication skills.
- Ability to lift 25 pounds.
- Ability to sit for prolonged periods.
Responsibilities
- Confirm and update patient identification, demographic, and insurance information.
- Prepare patient charts and documentation for upcoming appointments.
- Perform check-in and check-out functions, including collecting necessary information and payments.
- Obtain patient consents and authorizations and process insurance pre-authorizations and referrals.
- Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
- Schedule, reschedule, and coordinate patient appointments.
- Maintain accurate and organized medical records.
- Support front-office operations and perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits with employer contribution
- Life insurance
- Supplemental benefits
- Flex-spending accounts
- Dependent care accounts
- Paid time off
- Paid holidays
- Training programs
- 401(k) retirement plan with employer contribution
- Employee discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
