Patient Service Representative Hospital PRN

Advocate Health

12d • Onsite

About The Position

The Patient Service Representative fills critical short-term vacancies in designated areas. This PRN, as-needed position is primarily based at Summit Hospital, with flexibility to float to other hospital locations as needed. Hours vary according to department coverage needs, and the role requires flexibility to work first, second, and third shifts, with a minimum commitment of 24 hours every two weeks.

The representative registers and interviews patients, completes pre-admissions, and ensures information is accurate. The role handles routine patient inquiries and issues, works closely with departments and physician offices, greets patients, and processes them to the appropriate area.

Requirements

• High school diploma or GED.
• Accurate spelling and attention to detail.
• Ability to key 40 words per minute.
• Excellent communication and customer service skills.
• Flexibility to work first, second, and third shifts, with a minimum of 24 hours every two weeks.
• Ability to walk frequently between areas, push and maneuver a patient in a wheelchair, respond quickly to medical STATs and emergencies, sit frequently, and occasionally lift 20–50 pounds.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Medical terminology knowledge and understanding of third-party reimbursement preferred.

Responsibilities

• Register or pre-register scheduled patients for admission, partial hospitalization, and outpatient services.
• Verify insurance coverage and obtain authorization, pre-certification, and/or referrals for services that require them.
• Coordinate with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Request upfront payment of deposits from the responsible party.
• Keep schedules updated for cancellations, rescheduling, and other changes.
• Handle routine patient inquiries and issues, and work with departments and physician offices.
• Greet patients and process them to the appropriate area.
• Fill critical short-term vacancies in designated areas.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual increases based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED