Patient Service Representative
About The Position
As a Patient Service Representative in General Medicine at Unity Hospital, you are a warm and friendly point of contact for visitors, providers, and staff. You help keep the department running by providing exceptional customer service and supporting patient needs, unit operations, and medical record management. The position is full-time in Rochester, New York, with Monday–Friday shifts of 7:00 AM–3:00 PM or 3:00 PM–11:00 PM, plus an every-other-weekend rotation. The posted pay range is $16.75–$19.50; the job description notes that individual pay may vary based on position details, FTE, experience, qualifications, specialty, internal equity, location, and contracts.
Requirements
- Friendly, warm, and inviting disposition.
- Exceptional communication skills and professional behavior.
- Ability to multitask and prioritize commitments.
Responsibilities
- Manage patient check-in and check-out.
- Work with patients and families to explain relevant unit processes and answer their questions to the best of your ability.
- Round on the patient care unit and provide customer service to patients who ask for assistance.
- Prepare the unit’s daily staff assignment board, nurse locators, and updated patient room boards.
- Assist the Clinical Nurse Leader with coordinating daily patient activities.
- Update patient charts when appropriate.
- Oversee information flow within the unit, including telephone, mail, fax, and paper reports.
- Maintain and stock unit supplies.
- Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks.
- Maintain electronic and paper medical records.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
