Patient Service Representative
About The Position
Envision Imaging is hiring a full-time Patient Service Representative in Sunnyvale. The role focuses on patient care and supporting physicians by making patients feel prioritized and providing attentive service. The representative performs administrative duties including answering phones, entering data, checking patients in and out, helping schedule appointments, entering charges, verifying insurance coverage, collecting payments, and issuing receipts. The role also supports company initiatives and established processes to deliver quality service and operational excellence. The position follows a Monday–Friday schedule from 9:00 AM to 5:30 PM and requires attendance at a mandatory two-week training period at the North Arlington office. Candidates fluent in both English and Spanish are preferred.
Requirements
- At least one year of experience providing exceptional customer service; healthcare experience is preferred.
- Detail-oriented, self-motivated, able to solve problems, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Ability to consistently exceed company and customer expectations.
- Strong communication skills and a professional demeanor.
- High school diploma or equivalent (GED).
Nice To Haves
- Fluency in both English and Spanish.
- Customer service experience in a healthcare environment.
Responsibilities
- Answer inbound calls to the center.
- Greet patients and providers in a friendly and warm manner.
- Check scheduled patients in and out and ensure required documentation is received.
- Collect co-pays, co-insurance, and deductibles when necessary.
- Listen to and resolve patient, provider, and customer complaints, escalating to the PSR Lead and/or Area Manager as needed.
- Accurately enter patient registration data.
- Assist with medical records as needed.
- Process queues promptly and efficiently while following process and compliance requirements.
- Manage eRIS Center workflows, including the daily schedule, billing completion, priors grid, delinquent exams, waitlist, report delivery queues, and collection of time-of-service payments.
- Stay informed about carrier-related issues and identify carrier-specific concerns, including out-of-network status and plan limitations.
- Monitor schedules and ensure data, attachments, history, and other required information are complete before exams.
- Handle no-show appointments by calling patients, cancelling, and rescheduling.
- Reschedule and cancel appointments as needed or directed, including incoming and outgoing patient calls.
- Monitor the waiting room to help avoid extended waits and assist patients as needed.
- Request orders and process new and same-day requests.
- Ask patients to complete a satisfaction survey after their exam.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance, subject to eligibility.
- Company-matched 401(k) plan.
- Employee Stock Ownership Plan.
- Paid time off and paid holidays.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
