Holiday Hiring Event- Hiring Patient Service Representatives (Bilingual English/Spanish)

Urban Health Plan • Bronx, NY

6d • Onsite

About The Position

Urban Health Plan is hiring bilingual English/Spanish Patient Service Representatives to provide information, support, and assistance to patients and families at its health care facilities. The role greets and registers patients and visitors, verifies and records patient information, helps maintain the waiting room, schedules appointments, and responds to patient concerns with comfort and empathy. Representatives also verify insurance through managed care websites, answer incoming calls and take messages for providers, assign primary care providers when applicable, update demographic information, and provide administrative support to the department.

This is a fully onsite position with openings in the Bronx and Corona, Queens. Associates must be available to work 40 hours per week, Monday through Friday, Tuesday through Saturday, or Monday through Friday with rotating Saturday shifts, depending on location. Schedules include 8:00 a.m. to 5:00 p.m. and/or 9:00 a.m. to 6:00 p.m. Selected candidates will have a January 2027 start date and may be invited to a holiday hiring event on Wednesday, December 16.

Requirements

• High school diploma.
• At least 1 year of experience with clerical or administrative functions, ideally in a health care setting.
• Bilingual English/Spanish.
• Excellent communication skills and the ability to provide an exceptional patient experience.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.
• Availability to work 40 hours per week on a schedule that may include Saturdays.

Responsibilities

• Greet patients and visitors and identify patients’ needs.
• Provide information, support, encouragement, and assistance to patients and families.
• Register patients and verify and record patient information.
• Verify insurance information through managed care websites.
• Assign a primary care provider when applicable.
• Check and update patient demographic information as needed.
• Answer incoming calls and take messages for providers.
• Schedule appointments and resolve patient concerns.
• Maintain the waiting room and provide comfort and empathy to patients.
• Provide administrative support to the department.

Benefits

• Fully funded health insurance for the employee.
• Family health insurance funded at 73.5%.
• Dental, vision, and prescription coverage.
• $50,000 term life insurance.
• 401(k) retirement savings, including a 3% annual employer contribution.
• Paid vacation, personal time, sick time, and holidays, including the employee’s birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED