Holiday Hiring Event- Call Center Associates (Bilingual English/Spanish)

Urban Health Plan • Bronx, NY

5d • Remote

About The Position

The Call Center Associate I joins Urban Health Plan’s Bronx-based call center team to support the operations of its health centers. This entry-level position is suited to customer service professionals who are motivated to work effectively in a fast-paced, service-driven team and have a passion for community-based health care. Training is provided. The position is fully remote, but requires occasional monthly onsite attendance for training and meetings in the Bronx. Applicants must reside in the New York City market.

The associate handles high-volume telephone calls, schedules medical appointments, relays messages according to organizational communication standards, and responds to patient requests and concerns. The role also involves referring clinical questions to medical providers, protecting confidential information in compliance with HIPAA and PHI guidelines, updating patient demographic information, confirming insurance when necessary, and rescheduling, canceling, or verifying appointments. Associates are expected to exhibit Urban Health Plan’s “WE CARE” performance standards in accordance with its Operating Credo.

Compensation is $18.00 per hour based on 40 hours per week. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m., with rotating Saturday shifts from 8:00 a.m. to 5:00 p.m. Selected candidates will have a start date in January 2027 and may be invited to a special hiring event on Wednesday, December 16, or network for opportunities available in 2027.

Requirements

• High school diploma or GED.
• Bilingual Spanish and English proficiency.
• Exceptional customer service skills.
• Computer proficiency.
• Self-motivation and commitment to excellence.
• Must reside in the New York City market.
• Availability to work Monday through Friday, 10:00 a.m. to 7:00 p.m., with rotating Saturday shifts from 8:00 a.m. to 5:00 p.m.

Responsibilities

• Answer high-volume telephone calls.
• Schedule medical appointments and relay messages according to organizational communication standards.
• Respond to and resolve patient requests and concerns.
• Refer clinical questions to medical providers.
• Maintain confidentiality in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirm insurance when necessary.
• Reschedule, cancel, and verify patient appointments as needed.
• Exhibit “WE CARE” performance standards in accordance with Urban Health Plan’s Operating Credo.
• Attend occasional monthly onsite training and meetings in the Bronx.

Benefits

• Fully funded health insurance for the employee.
• Family health insurance funded at 73.5%.
• Dental, vision, and prescription coverage.
• $50,000 term life insurance.
• 401(k) retirement savings plan, including a 3% annual employer contribution.
• Paid vacation, personal time, sick time, and holidays, including the employee’s birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED