Bilingual Patient Service Representative (English/Spanish)
About The Position
Metro Vein Centers is a growing healthcare practice specializing in vein treatments. The Bilingual Patient Service Representative will support patients at the Midtown Manhattan clinic, many of whom are more comfortable speaking Spanish. The role helps patients feel welcome and informed while keeping a busy clinic running smoothly. Responsibilities include checking patients in and out, answering phones, scheduling appointments, and collecting copays in English and Spanish. The representative also helps Spanish-speaking patients with forms and questions about appointments, billing, and paperwork, maintains accurate information in the EMR system, and collaborates with providers and clinical staff. Medical experience is not required; the company provides training in front-desk workflows, insurance verification, scheduling, and its systems.
Requirements
- Fluent spoken English and Spanish, with the ability to conduct check-ins, phone calls, and payment conversations in either language.
- At least 1 year of in-person, customer-facing experience.
- A steady work history.
- A warm, professional presence and clear communication.
- Ability to manage multiple tasks at once in a busy environment.
- Confidence asking for payment and kindly explaining charges.
- Willingness to learn new systems and accept feedback.
- High school diploma or equivalent.
Nice To Haves
- Ability to read and write Spanish.
- Experience handling payments or working a register.
- Medical front desk, scheduling, insurance verification, or EMR experience.
Responsibilities
- Welcome patients in English or Spanish and check them in and out.
- Answer a busy phone line and schedule, reschedule, and confirm appointments in both languages.
- Collect copays and balances and clearly explain charges in English or Spanish.
- Help Spanish-speaking patients complete forms and understand appointment, billing, and paperwork questions.
- De-escalate frustrated patients and find ways to assist them.
- Keep patient information accurate in the EMR system.
- Work alongside providers and clinical staff, including helping teammates with Spanish-speaking patients at the front desk.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and paid company holidays.
- Company-paid life insurance and short-term disability.
- Employee Assistance Program.
- Quarterly performance bonuses of up to $1,500, for up to $6,000 a year.
- Opportunities to grow into lead and management roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
