Patient Service Representative

Family Health Centers of San Diego•Oceanside, CA

7d•$25 - $29

About The Position

Family Health Centers of San Diego (FHCSD) seeks a Patient Service Representative to manage patient check-in and check-out and support clinic administrative operations. The role verifies patient identity, updates demographic and insurance information, ensures forms are completed, collects payments, screens for eligibility and financial assistance, and maintains accurate patient information in the Electronic Health Record. The representative also coordinates referrals and authorizations, schedules appointments and sends reminders, responds to billing and payment questions, and provides proactive customer service. General clerical work includes scanning, tracking data, and receiving and sorting correspondence and packages. Occasional travel between sites or other locations is required.

Requirements

High school diploma or GED equivalent, or an equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential duties and meets required state or federal certification requirements.
1–3 years of experience related to administrative or clerical support, or customer service.
Ability to multitask, be flexible, maintain accuracy, and meet changing priorities in a fast-paced, high-workload environment.
Ability to work both independently and in a team-based environment.
Computer literacy to enter information, manage and schedule appointments, and access electronic medical record information.
Knowledge of cashiering functions and ability to record payments and cash received.
Good written and verbal communication and interpersonal skills, including the ability to communicate effectively with patients of varied socioeconomic and cultural backgrounds.
Ability to maintain confidentiality.
Ability to listen attentively to patients and medical professionals.
Ability to adapt appropriately to changing priorities and situations.
For occasional travel between sites and other locations: a valid California driver's license, an automobile, proof of minimum car insurance required under California law, and an acceptable driving record.

Nice To Haves

Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course.
Experience in a healthcare environment.
Basic understanding of medical terminology and procedures.
Multilingual ability; English, Spanish, Arabic, or Somali may be preferred depending on current priorities and locations.

Responsibilities

Manage the patient check-in and check-out process, including verifying identification, updating or confirming demographic and insurance information, and providing and checking forms for accuracy.
Collect co-pays and other payments according to coverage specifications, including payments from self-pay patients, and screen for eligibility and financial assistance.
Follow policies and procedures for collecting and handling cash.
Enter patient information accurately and promptly into the Electronic Health Record.
Confirm, request, and process referrals and authorizations for specialty services.
Contact patients to schedule appointments and send reminder and recall notifications.
Respond to billing and payment inquiries and escalate issues as needed.
Provide proactive customer service by listening to patients, taking ownership of solutions, identifying customer needs, and involving leadership to resolve concerns.
Perform clerical duties, including scanning information, tracking data, and accurately receiving and sorting correspondence and packages.
Perform other duties as assigned.