Patient Service Representative

Solis Mammography • McKinney, TX

3d • Onsite

About The Position

The Patient Service Representative is the first point of contact for patients and supports the flow of the center by greeting patients, gathering information, registering them, and posting payments. The position contributes to Solis Mammography’s operations and profitability through outstanding patient care and accurate front-office support.

This role is based at 4820 Medical Center Dr, Suite 110, McKinney, TX 75069. The schedule is full-time, 40 hours per week, Monday through Friday from 7:15 a.m. to 4:30 p.m., with 1–2 Saturdays per month. The position works with a collaborative team focused on compassionate patient care and improving healthcare accessibility, integration, and reliability.

Requirements

• High school diploma.
• Basic knowledge of cash handling.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to use common-sense understanding to carry out detailed, sometimes complex written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods.
• Experience using Microsoft Office Suite.

Nice To Haves

• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of medical terminology preferred.
• Knowledge of RIS software preferred.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients in a professional and friendly manner.
• Register patients completely and accurately, entering demographic and insurance information into the RIS and verifying existing information.
• Explain forms and assist patients with completing them on paper or a tablet as needed.
• Scan paperwork for linkage to patients’ medical records and maintain confidentiality.
• Collect patient payments, including explaining insurance verification benefits when necessary.
• Prepare paperwork for future appointments, including additional paperwork required for specific exams or payors.
• Ensure diagnostic tests have the required orders, request missing orders, and follow up on outstanding requests.
• Schedule and reschedule patients as needed.
• Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
• Participate in front-office training to stay current on front-office policies and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid holidays
• Backup child and adult care
• Other unique benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED