Patient Service Representative

Dental Care Alliance • Racine, WI

26d

About The Position

Racine Dental Group is seeking a friendly and dependable Patient Service Representative to support its front office in Racine, Wisconsin. The role focuses on helping patients, keeping the office organized, and creating a welcoming experience. Candidates should have at least one year of hands-on experience and customer service experience. Dental experience is a plus, but is not required. X-ray certification is not required.

The position is full-time, with a schedule of Monday 8:00 AM–12:00 PM, Tuesday 10:00 AM–7:00 PM, and Wednesday through Friday 8:00 AM–5:00 PM. The pay range is $20–$23 per hour, based on experience. The employer describes the workplace as supportive and team-oriented and notes opportunities to grow a career in the dental field.

Requirements

• At least one year of hands-on experience.
• Customer service experience.
• Strong communication and organizational skills.
• Friendly, professional, and patient-focused attitude.
• Comfortable multitasking in a fast-paced environment.
• Reliable and detail-oriented, with the ability to work well with a team.

Nice To Haves

• Previous dental office or front desk experience.

Responsibilities

• Welcome patients and create a positive first impression.
• Answer incoming calls and assist patients with questions.
• Schedule, confirm, and manage patient appointments.
• Register patients and maintain accurate patient information.
• Verify insurance information and assist with patient inquiries.
• Collect payments and post charges to patient accounts.
• Monitor voicemail and follow up with patients as needed.
• Help patients understand treatment plans and financial arrangements.
• Maintain a clean, organized, and welcoming reception area.
• Collaborate with the dental team to provide an excellent patient experience.

Benefits

• Health, dental, and vision insurance with individual and family coverage.
• Life insurance and disability benefits.
• 401(k) plan.
• Supportive, team-oriented work environment.
• Opportunity to grow your career in the dental field.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed