Patient Service Representative

Dental Care Alliance • College Park, GA

6d

About The Position

Dental One Associates of College Park is seeking an experienced, friendly Patient Service Representative to support patients and the day-to-day needs of its dental practice in College Park, Georgia. The role helps patients navigate appointments and treatment while providing a welcoming, professional experience. The representative works closely with the dental team and Office Manager.

Requirements

• At least 3 years of hands-on dental office experience.
• Previous experience answering phones and scheduling appointments.
• Strong customer service skills.
• Friendly, professional, and dependable.
• Strong communication and organizational skills.
• Comfort working in a busy, team-oriented environment.

Nice To Haves

• Experience with patient payments.
• Knowledge of HMO/PPO dental insurance.

Responsibilities

• Welcome patients with a friendly and professional attitude.
• Answer phones and respond to patient questions and concerns.
• Schedule, confirm, and maintain patient appointments.
• Follow up with patients regarding cancellations and no-shows.
• Register patients and maintain accurate patient information.
• Post charges and payments to patient accounts.
• Monitor and respond to voicemail.
• Help patients understand their treatment and financial arrangements.
• Maintain a clean, welcoming, and organized reception area.
• Work with the dental team and Office Manager to provide an excellent patient experience.

Benefits

• Health, dental, and vision insurance with individual and family coverage.
• Life insurance and disability benefits.
• 401(k) plan.
• Team-oriented work environment.
• Modern dental technology.
• Opportunity to grow your career in a patient-focused dental practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed