Patient Service Representative

Summit Health•Yonkers, NY

5d•$18 - $22

About The Position

The Patient Service Representative supports a smooth, welcoming patient experience by greeting and directing visitors, patients, and families; maintaining efficient registration and patient flow; handling calls; and keeping patients informed about schedule delays. The role processes payments and daily reconciliations, updates patient accounts and insurance information, schedules appointments and diagnostic services, and completes referrals and related workflows. The representative works cooperatively with clinical staff and Patient Care Resources to support timely pre-authorizations, communicates issues to the Office Supervisor or Manager, and performs clerical duties as needed. Flexibility is required to cover other staff and commute to satellite offices as needed.

Requirements

High school graduate or GED.
Ability to communicate in English, both orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to meet the physical demands of pushing and pulling, lifting, moving around the workplace, using hand and finger dexterity, maintaining balance while climbing, bending, or reaching, and enduring activities such as continuous typing, prolonged standing or bending, and walking.
Ability to work around the environmental risks listed in the posting, including chemicals, chemotherapy and fumes, loud noises, vibration, extreme temperatures, confined spaces, allergens, magnetic fields, radiation, sharps, latex, and potentially combative patients or visitors.
Possible exposure to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens through contact with patients or specimens, including unplanned or unexpected exposure.

Nice To Haves

Associate degree.
Previous Patient Service Representative experience.
Knowledge of medical office practices and terminology.
Previous experience with standard office technology in a Windows-based environment.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow during registration and provide excellent customer service.
Answer and direct telephone calls promptly, take accurate messages, and deliver them to the appropriate individuals using proper etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments and billing slips, open and close batches, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts, demographics, insurance details, HIPAA forms, and financial waivers.
Schedule appointments accurately according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to established workflows.
Work with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, and issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties including faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures and perform other duties as required.
Commute to satellite offices as needed.