Patient Service Representative

Patient First•Aberdeen, MD

7d•$20 - $22

About The Position

The Patient Service Representative supports patient registration and front-office operations, providing efficient, compassionate, and friendly service. The role assists patients with kiosk use, registers patients, verifies demographic, health, pharmacy, and insurance information, answers billing and insurance questions, collects payments, processes charges, and discharges patients. It also handles calls and correspondence, files and scans documents, completes assigned checklists and reports, manages supplies, maintains the front-office area, and operates medical and office equipment as trained. The representative may be asked to assist with other duties and to work at any center due to staffing needs, emergencies, or reduced work.

Requirements

Must be at least 18 years of age.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with kiosk use before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond respectfully and promptly to requests from physicians and nurses.
Communicate Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and expediently while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized billing statements upon request, and refer questions to appropriate parties when needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Complete cash management duties, including counting and accounting for collected money at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages in a timely manner.
Assist with other assignments and duties as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other maintenance assignments as directed.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed; breaks and mealtimes may be interrupted to provide necessary patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Work at any center when needed due to staffing issues, a center emergency, or a reduction of work.