Patient Service Representative

Mercy Regional Med Physicians • Durango, CO

5d • $19 - $29 • Onsite

About The Position

The Patient Service Representative provides comprehensive clerical and office support within the Southwest Oncology Clinic. The role includes reception, telephone support, medical records, charge entry, referrals, and information retrieval. The representative collaborates and communicates with the healthcare team and patients or families to identify and meet their needs, supporting quality patient care and efficient clinic operations. This position is based at Southwest Oncology Clinic, 1010 Three Springs Blvd, Durango, Colorado.

Requirements

• High school diploma or GED.
• Previous work experience with basic office and computer skills, filing, telephone answering, and reception.
• Basic knowledge of computer software.

Nice To Haves

• Knowledge of medical terminology and medical insurance payers.
• Medical or Radiation Oncology office experience.

Responsibilities

• Greet patients and caregivers and provide assistance in a manner reflecting high-quality service, teamwork, and professional conduct.
• Verify and update demographic information in the electronic health record.
• Identify communication and financial barriers and, when barriers are identified, contribute to the patient plan of care in collaboration with the interdisciplinary team.
• Gather and process information and data needed for medical records, referrals, billing, and medical treatment.
• Schedule, confirm, and revise patient appointments as needed.
• Maintain patient charts and records thoroughly and confidentially, including importing and communicating scanned documents.
• Obtain and process appropriate payments at the time of service.
• Provide reception, telephone, medical-record, charge-entry, referral, and information-retrieval support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED