Patient Service Representative

BestMed • Albany, OR

10d

About The Position

The Patient Service Representative supports a positive, patient-focused healthcare environment by greeting and assisting patients, managing appointment check-in and registration tasks, handling payments, and communicating patient needs to clinical staff. The role also includes answering and routing calls, maintaining confidentiality, keeping reception and waiting areas clean and sanitized, and providing coverage for medical records and prior authorizations as needed.

Compensation is based on experience, skills, and internal equity and falls within an established range. Community Care Partners is an Equal Opportunity Employer.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to interact effectively with people from all backgrounds.

Responsibilities

• Greet and assist patients in a friendly, supportive manner.
• Check patients in for appointments and scan documents into charts.
• Assist with registration forms and distribute medical records.
• Collect and post copayments and outstanding balances, and balance the cash drawer daily.
• Inform patients of care costs and collect required fees.
• Assess walk-in traffic for potential emergencies.
• Communicate patient needs to clinical staff.
• Answer phones professionally and route calls appropriately.
• Maintain confidentiality of patient information.
• Keep reception and waiting areas clean and sanitized.
• Provide coverage for medical records and prior authorizations as needed.
• Perform other duties as assigned.

Benefits

• Competitive base compensation
• Paid Time Off (PTO)
• 401(k) with employer match
• Healthcare benefits, including health coverage (with free care at Community Care Partners), dental, vision, life, and disability
• Annual salary increases
• Opportunity for pay advances
• Branded apparel
• GreatWork Perks discounts on travel, entertainment, and more

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED