Patient Service Representative

ConvenientMD • Portsmouth, NH

6d • Onsite

About The Position

The Patient Service Representative is the first point of contact for patients calling about ConvenientMD’s Primary Care services. This office-based position is located at the company’s corporate headquarters in Portsmouth, New Hampshire. The role provides patient service, record management, and administrative support to help clinics operate smoothly. It is suited to someone eager to learn, attentive to patients, and comfortable working in a fast-paced environment.

The representative handles patient calls and appointments, registers patients, and documents communications in the Electronic Medical Record (EMR). The role also supports daily administrative and clinical operations, helps maintain complete and current medical records, and provides backup assistance to the Patient Advocate and Population Health teams. The position requires 40 hours per week in the office, Monday through Friday.

Requirements

• High school diploma or GED.
• Previous experience in a primary care setting as a Medical Receptionist.
• Proactive, confident written and verbal communication skills.
• Compassionate, authentic, patient-focused approach, including kindness and understanding toward others.
• Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Proficiency with Microsoft Office Suite or related software, and ability and willingness to navigate and learn multiple systems.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple high-priority tasks and work in a fast-paced environment.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Strong analytical and problem-solving skills, including ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Availability to work 40 hours per week, Monday through Friday, in the office.

Nice To Haves

• Experience as a medical receptionist or in another healthcare administrative role.

Responsibilities

• Serve as the first point of contact for patients by phone and provide friendly, helpful, informative service.
• Build positive, professional relationships with providers and clinic staff.
• Educate patients about the value-based care model and their role in it.
• Manage inbound and outbound calls, including scheduling appointments.
• Register patients by collecting and updating accurate information in the EMR system.
• Provide backup support to the Patient Advocate team and assist the Population Health team as needed.
• Perform administrative tasks such as photocopying, generating reports, and managing forms and charts.
• Use the EMR to document patient communications, manage appointments, and support clinical operations; continue learning the system to improve support for patients and workflows.
• Request and track documentation from previous providers to ensure medical records are complete and current.
• Electronically file and organize incoming medical records.
• Assist the clinical team with retrieving and managing patient records as needed.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED