Patient Service Representative

RadNet • Village of Monroe, NY

13h

About The Position

The Patient Service Representative joins a dedicated team focused on delivering quality, value, and access in patient care. The role supports a positive patient experience through courteous registration, accurate documentation, payment collection, appointment scheduling, and coordination with clinical staff. The position requires professional, respectful interactions with patients, families, coworkers, and the public, while safeguarding patient information, property, medications, and financial information.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Effective, professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Ability to remain professional and exercise sound judgment in all situations.
• Ability to thrive in a fast-paced environment, prioritize work in a structured manner, and provide customer service.

Nice To Haves

• Medical terminology knowledge.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments and notify staff of changes when necessary.
• Orient patients to preparation and safety protocols and provide directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and Patient Health Information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on-site or in patient portals.
• Maintain professional behavior and responsiveness toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at the company's imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED