Patient Service Representative

Patient First•Colonial Heights, VA

5d•$19 - $21•Onsite

About The Position

The Patient Service Representative provides courteous and compassionate support to patients and staff at Patient First centers. The role assists patients with kiosk use and registration, verifies patient and insurance information, answers billing questions, collects and accounts for payments, and discharges patients. It also handles front-office communications, records, reports, supplies, equipment, and maintenance tasks. The representative may be asked to work at any center to address staffing issues, emergencies, or reductions in work, and must be available to support patient care and center operations as needed.

Requirements

Must be 18 years of age or older.
Basic typing skills.
High school graduate or equivalent.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Willingness to work at any center due to a staffing issue, center emergency, or reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with kiosk use before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond to physician and nurse requests respectfully and promptly.
Explain Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized billing statements when requested, and refer questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Perform cash management duties, including counting and accounting for collected money at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks within the assigned shift.
Answer incoming calls and distribute messages in a timely manner.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and complete other maintenance assignments as directed.
Verify daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed, including when breaks or mealtimes are interrupted to provide necessary patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.