Patient Service Representative

Franciscan Alliance • Indianapolis, IN

9d • Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. The role provides information, direction, and support, and collaborates with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. PSRs compassionately discuss patients’ copayments, prepayments, and outstanding balances.

This full-time position is with Otolaryngology Associates at the Franciscan Health Indianapolis Campus. The schedule is Monday through Friday on a consistent day shift, with observed holidays off. Travel is never or rare.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Ability to compassionately discuss patient financial responsibilities.

Nice To Haves

• At least 1 year of healthcare experience is preferred.

Responsibilities

• Answer incoming calls and respond to inquiries.
• Schedule appointments or direct callers to appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on the practice specialty.
• Coordinate patient schedules and provide administrative support in collaboration with providers, management, and clinical staff.
• Communicate compassionately with patients about copayments, prepayments, and outstanding balances.

Benefits

• Consistent day shift schedule and observed holidays off work.
• Professional development opportunities.
• Enhanced benefits package with a pay structure that rewards experience and expertise.
• Comprehensive benefit offerings for eligible employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED