Patient Service Representative
About The Position
The Patient Service Representative supports patient-facing and administrative operations at Center for Vein Restoration clinics. The role greets patients, manages check-in and check-out, maintains accurate and HIPAA-compliant records in NextGen/EHR, and helps patients understand scheduling, financial responsibilities, and referrals. It also handles appointment coordination, required paperwork, precertification processes, payments, and daily close tasks. The schedule is Tuesday through Friday, 7:00 a.m. to 5:30 p.m., for four 10-hour shifts. The position is based in Wilmington, Delaware, and requires travel between CVR clinics.
Requirements
- At least one year of administrative or customer service experience; medical-setting experience is preferred.
- Reliable transportation to clinics that may not be accessible by public transportation.
- Ability to travel between CVR clinics.
- High school education level.
Nice To Haves
- Spanish fluency.
- Administrative or customer service experience in a medical setting.
Responsibilities
- Greet patients in a friendly and professional manner and handle check-in and check-out.
- Ensure CVR policies and procedures are distributed, understood, and implemented by assigned center staff.
- Maintain compliance and ensure patient charts are current and HIPAA-compliant, with accurate demographic, procedure, and payment entries in NextGen.
- Review scheduling, financial responsibilities, and referrals with patients throughout their care.
- Send precertification forms to the Precertification Department at the close of business for patients requiring authorization before services.
- Complete daily closing tasks, including fee tickets, billing tasks, and operative notes.
- Review future schedules to confirm patients have been preauthorized for treatment.
- Obtain new-patient forms and update patient records in NextGen/EHR.
- Collect paperwork required for appointments, including authorizations and referrals.
- Collect copayments and patient balances at the time of service.
- Schedule and confirm appointments and collect patient email addresses.
Benefits
- Bonus eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
- 401(k) program
- Paid time off
- Eight paid holidays
- Centers closed for holidays
- Opportunity for continued growth and development
- No nights, weekends, or on-call requirements
- Structured schedule options, including a four-day work week or 10-hour shifts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
