Patient Service Representative

Solis Mammography•Orlando, FL

12d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and helps maintain the flow of the center, while also impacting organizational profitability. The position is based at 1621 N Mills Ave, Orlando, Florida, with occasional coverage at 1718 S Orange Ave, Orlando, Florida. The schedule is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. The role provides front-office services and support in a collaborative environment dedicated to breast health and early detection. Patient Service Representatives help deliver a positive, compassionate patient experience and are expected to understand, promote, and demonstrate the Solis Way.

Requirements

High school diploma.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to apply common-sense understanding to carry out detailed and sometimes complex written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods.
Experience using Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience preferred.
Basic knowledge of medical terminology preferred.
Knowledge of RIS software preferred.

Responsibilities

Greet patients in a professional and friendly manner.
Register patients completely and accurately, entering demographic and insurance information into the RIS (Radiology Information System) and verifying existing information.
Explain forms to patients and assist with completing them on paper or tablet as needed.
Scan paperwork that must be linked to patients’ medical records and maintain confidentiality.
Collect patient payments, including explaining insurance verification benefits when necessary.
Prepare paperwork for future appointments, including additional forms required for specific exams or payors.
Ensure diagnostic tests have the required orders, request missing orders, and follow up on outstanding requests.
Schedule and reschedule patients as necessary.
Generate the daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay current on policies and procedures.
Understand, promote, and demonstrate the Solis Way.
Provide services and support for designated front-office areas.