Patient Service Representative

Retina Consultants of Texas•Houston, TX

37d•Onsite

About The Position

Retina Consultants of Texas (RCTX) is seeking a Patient Service Representative to join their innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for setting the tone of the patient experience. The Patient Service Representative actively listens to the patient, schedules the patient according to their request, or triages the call to the appropriate team member throughout the practice. This role will report to The Administrative Business Office. Candidates must be able to meet the needs of the patients and providers, and support the Patient Services Department hours of Monday through Friday, 8:00am - 5:00pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients. We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

Requirements

Excellent communication and computer skills
Ability to exercise judgment and decisions making
Working knowledge of insurance terminology
Basic Proficiency in MS Office (Word, Outlook), EMR
High school diploma, GED, or equivalent
1-2 years customer service, medical scheduling, or ophthalmic technician experience preferred

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Receives incoming calls and schedules for a multi-location Retina practice
Maintains compliance with HIPAA by keeping sensitive information confidential
Performs in a high productivity, fast-paced environment
Provides excellent customer service
Triage patient calls to determine path to action regarding scheduling needs
Collects full, complete, and accurate insurance information
Partners with team members throughout the practice to triage patient calls
Communicates effectively with all team members throughout the practice to ensure patient message requests are received
Documents accurately and concisely in all systems
Works with patient to address any concerns. Escalates patient concerns to leaders as needed
Have working knowledge of all providers within our practice in order to fill schedules based on business needs
Completes other duties as assigned