Float Patient Service Representative (PSR)

Southeast Medical Group•Marietta, GA

19h•Onsite

About The Position

The Patient Service Representative (PSR) is the primary point of contact for patients and helps provide a positive experience through customer service, appointment scheduling, patient-record management, answering inquiries, and communication between patients and healthcare providers. The home clinic is in Marietta, with floating assignments to Marietta, Woodstock, and Canton based on coverage needs. The role includes greeting patients, managing wait times, checking patients in and out, collecting and balancing payments, handling calls and appointments, coordinating referrals, supporting patient outreach, and maintaining medical records and correspondence. A PSR-II may also train and evaluate new hires, assist other PSRs and providers, support the PSR-Team Lead, and resolve moderately complex issues.

Requirements

Must live within a 30-minute commute of Marietta.
High school graduate or GED required.
One year of related work experience, including data entry.
Working knowledge of medical office procedures and medical terminology.
Ability to accurately sort and file materials using alphabetical or numeric systems.
Effective communication and customer service skills, including AIDET.
Successful initial competency assessment following rotational training.
Excellent interpersonal skills.
Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
Detail-oriented and highly organized.
Firm grasp of administrative processes and organizational policies.
Knowledge of patient care and examination procedures.
Ability to maintain confidentiality at all times.
Microsoft Office Suite skills.
Proficient in patient check-in, check-out, and referral processes.
Ability to lift up to 50 pounds and push or pull heavy objects using up to 50 pounds of force.
Ability to sit and stand for extended periods.
Ability to use fine motor skills to operate office equipment and/or machinery.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Ability to travel to multiple locations to support business needs as required.

Nice To Haves

ICD-10 and CPT experience preferred.

Responsibilities

Greet patients, manage 20-minute wait times, and handle patient check-in and check-out.
Assist with patient intake, including copying required documents.
Collect co-payments, co-insurance, and deductibles, and issue receipts.
Manage the cashier box and daily deposits according to company policies.
Process walk-in patients and visitors.
Answer phones and schedule appointments, with special attention to physician-requested return visits.
Schedule referrals as indicated.
Assist with patient outreach, such as next-day reminders and AWV support.
Maintain medical records, including filing, scanning, and preparing records for the schedule.
Ensure correspondence is scanned and/or filed in a timely manner.
For PSR-II: perform all PSR-I responsibilities; assist with training and evaluating new hires; assist other PSRs and providers; assist the PSR-Team Lead as directed; and solve issues of moderate complexity.
Perform other related duties as assigned.