Patient Service Representative (PSR)

Tenet Healthcare Corporation • Glendale, AZ

8h

About The Position

A non-exempt medical office position responsible for front office processes in a physician practice. The Patient Service Representative supports patient-centered care by welcoming patients, managing office communications and appointments, handling patient check-in and check-out, maintaining accurate information in the electronic system, and assisting with payment, referral, and portal processes. The role is part of Tenet Physician Resources and supports its mission, policies, procedures, HIPAA Compliance Plan, and Corporate Compliance Program.

Requirements

• High school diploma or GED.
• One year of customer service experience.

Nice To Haves

• Customer service experience in a hospital or physician office setting.

Responsibilities

• Adheres to and supports Tenet Physician Resources’ mission, purpose, philosophy, objectives, policies, and procedures, including the Tenet HIPAA Compliance Plan and Corporate Compliance Program.
• Greets patients entering the practice.
• Manages office communications, including answering phones and making, confirming, and rescheduling patient appointments.
• Checks in patients, collects accurate patient demographics, verifies insurance, and enters data into the electronic system.
• Checks out patients and assists with referral processing and scheduling.
• Collects co-pays and posts charges.
• Processes charge entry and patient balances.
• Distributes information to patients regarding office policies, procedures, and practice information.
• Explains the patient portal and assists with patient enrollment.
• Performs additional responsibilities as needed.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts
• Healthcare and dependent flexible spending accounts
• Employee Assistance Program
• Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance
• $500 sign-on bonus for new hires only

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED