Patient Service Representative

Salud Para la Gente • Watsonville, CA

12d • Onsite

About The Position

Salud Para La Gente (SALUD) is seeking a dynamic, organized, and detail-oriented Patient Service Representative (PSR) to provide responsible, independent patient services coordination in a community clinic office setting. The PSR interviews patients, collects information needed to maintain complete medical and dental records, and works with patients regarding funding sources and insurance plans. The role coordinates patient flow with the Lead Medical and/or Lead Dental Assistant and supports the clinic’s mission of providing high-quality health care to patients of all ages.

The position requires sensitive, effective, and respectful communication with people from different cultures and lifestyles, along with the ability to maintain effective working relationships with agency staff and outside organizational representatives. The PSR uses basic math and spelling accurately, operates a computerized medical system, and navigates written medical records to enter and retrieve patient information and collect data. The position is full-time, with a stated salary range of $22.00 to $27.41 per hour. The posting describes a community clinic office setting and requires travel between sites.

Requirements

• High school graduate or equivalent.
• Experience with computer medical entry.
• Excellent alphabetical and numerical skills for filing and payment processing.
• Fluent in Spanish and English.
• Valid California driver's license and current vehicle insurance; must be able to travel between sites.
• Ability to communicate sensitively, effectively, and respectfully with people from different cultures and lifestyles.
• Ability to maintain effective working relationships with agency staff and outside organizational representatives.
• Accurate basic math and spelling skills.
• Ability to operate a computerized medical system and navigate written medical records to enter and retrieve patient information and collect data.

Nice To Haves

• At least one year of experience as a medical office receptionist and/or in records is preferred.
• Bicultural candidates are preferred.

Responsibilities

• Follow or exceed SALUD communication guidelines when interacting with patients, peers, and supervisors; greet patients warmly and communicate with empathy and reflective listening.
• Respond to patient needs helpfully and collaboratively, supporting positive health outcomes.
• Register and orient patients to clinic policies, services, appointment systems, after-hours coverage, and collection policies.
• Enter, review, and update patient registration information in the practice management system according to established procedures.
• Handle patient account information confidentially and in accordance with applicable regulations and contracts.
• Assess patient income or payer information, verify the accuracy and completeness of documentation, and collect amounts due according to procedures.
• Research and respond promptly and professionally to questions about account balances, bills, and patient account correspondence while maintaining confidentiality.
• Answer incoming calls professionally, take and route messages, and screen appointment requests for medical or dental urgency with assistance from the Lead Medical/Lead Dental Assistant or designee.
• Contact patients to confirm appointments and schedule appointments according to protocols.
• Perform administrative tasks supporting clinic operations, including filing and pulling charts, entering charges, faxing, scanning or sending records, recalling patients, and opening mail.
• Work with the Medical/Dental Team and Finance Staff to research and compile information and prepare reports as required.
• Participate proactively in industry best practices and corporate quality-improvement initiatives.
• Build positive working relationships with staff, providers, and support departments to maximize patient access to care.
• Adhere to the SPLG Mission, Vision, and Values, Standards of Conduct, and HIPAA principles.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance plans for eligible regular employees working 24 or more hours per week.
• Paid time off: 19 days per year.
• Paid holidays: 12 per year.
• 401(k) retirement plan with employer contribution.
• Voluntary long-term disability.
• Temporary-assignment employees are eligible for prorated holiday pay and California sick pay.
• On-call employees are eligible for prorated California sick pay.
• Some benefits may be available on a prorated basis to part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED