Patient Service Representative

ZOLL LifeVest • Pittsburgh, PA

5d

About The Position

ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest, providing protection while allowing them to continue common activities of daily living.

PSRs typically work with patients in the hospital who are preparing for discharge. They set up the equipment, train patients and caregivers, and follow up as needed to support understanding and satisfaction. Assignments may take place in patients’ homes or health care facilities. PSRs may accept or decline assignments based on their schedules, and many assignments can be arranged during free time, including before or after other work or on days off. The work may include daytime, evening, and weekend assignments. Compensation is described as competitive fee for service.

Requirements

• At least 1 year of patient care experience.
• Patient care experience must be in a paid professional environment; family caregiving does not qualify.
• Patient care experience must be documented on the resume.
• Complete a background check.
• Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
• Disclose a personal NPI number, if applicable.
• Have a valid driver’s license and car insurance, and/or a valid state ID.
• Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
• Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.

Nice To Haves

• Preferred candidate backgrounds include RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, and EKG Technician.

Responsibilities

• Contact caregivers and family members to schedule services.
• Accept assignments that may include daytime, evening, and/or weekend work.
• Travel to patients’ homes and health care facilities to provide services.
• Train patients and, where applicable, their caregivers in the use of the LifeVest®.
• Program the LifeVest® according to the prescribing physician’s orders.
• Measure patients and determine the correct garment size.
• Review applicable paperwork with the patient and obtain the patient’s signature.
• Transmit a signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
• Manage device and garment inventory.
• Disclose any family relationship with a potential referral source.

Benefits

• Flexible scheduling, with the ability to accept or decline assignments.
• Opportunity to supplement income.
• Competitive fee-for-service compensation.

What This Job Offers

• Education Level: No Education Listed