Patient Service Representative

Forefront Dermatology • Casper, KS

14h • Onsite

About The Position

The Patient Service Representative I serves as the primary point of contact for patients arriving at a dermatology or plastics clinic. The role supports patient registration and electronic practice management and health records, collects co-pays, outstanding balances, and cosmetic payments, schedules appointments, and provides accurate financial reporting to the Forefront Billing Department.

This is a full-time position with a Monday–Friday schedule. Monday through Thursday hours are 8:00 AM–5:00 PM, and Friday hours are 8:00 AM–6:00 PM, with Fridays at the Douglas clinic.

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, and comfort navigating electronic health record and scheduling systems.
• Strong organizational, communication, and customer service skills, with the ability to multitask in a fast-paced clinical environment.
• Ability to work collaboratively with clinicians, staff, patients, and the public while maintaining a professional and positive demeanor.
• Ability to handle sensitive information discreetly and maintain patient confidentiality in accordance with HIPAA.

Nice To Haves

• Up to one year of medical office or front desk experience is preferred.
• Dermatology and/or plastics experience is preferred.

Responsibilities

• Open and close the clinic daily, including counting the cash box, documenting transactions, and reconciling daily payment totals.
• Greet and check in patients; verify and update demographic, insurance, and consent information in the electronic health record and scheduling system.
• Collect co-pays, account balances, and cosmetic payments; process retail sales transactions, provide receipts, and maintain accurate daily cash log documentation.
• Manage the waiting room and communicate delays to patients as needed.
• Monitor the daily schedule for additions, cancellations, and no-shows, and schedule appointments according to company procedures.
• Contact patients as needed to fill schedules and manage recalls.
• Handle handoffs and escalations from billing and the central call center as needed.
• Scan and manage documents in the electronic health record, including referrals, lab results, prior authorizations, and medical record releases.
• Prepare next-day appointments by printing fee tickets and reviewing charts for required forms, referrals, and eligibility; contact patients to obtain information for payor verification when needed.
• Sell and track cosmetic products and other retail items in accordance with standard operating procedures, including recording and collecting payments and managing inventory.
• Answer incoming calls promptly, screen inquiries, take messages, and route calls appropriately.
• Coordinate referrals and patient appointment requests according to company protocols, procedures, and clinician schedule templates to support accuracy and productivity.
• Sort and distribute U.S. mail and courier contents according to company policy.
• Follow compliance requirements and complete mandatory training and meetings.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED