Patient Service Representative (PSR)

Conifer Health Solutions•Harlingen, TX

12d

About The Position

A non-exempt medical office position responsible for front office processes in a physician practice. The role supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, and follows Tenet’s HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program. A $500 sign-on bonus is offered to new hires only.

Requirements

High school diploma or GED.
Two years of customer service experience, preferably in a medical office setting.
Adhere to applicable federal and state laws, rules, and regulations, and corporate policies and procedures related to job responsibilities.
Support Tenet’s HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.

Nice To Haves

Completion of a medical office assistant program.
Healthcare management or administration certification.

Responsibilities

Greet patients entering the physician practice.
Answer office phones; make, confirm, and reschedule appointments as needed.
Check in patients, collect accurate patient demographic information, enter it into the electronic system, and verify insurance.
Assist with patient check-out, referral processing, and scheduling.
Collect co-pays and post charges.
Perform charge entry and patient balance processing.
Distribute information to patients about office policies, procedures, and the practice.
Explain and enroll patients in the patient portal.
Follow Tenet policies, procedures, HIPAA privacy standards, and applicable federal and state laws; report compliance issues and concerns in a timely and appropriate manner.