Patient Service Representative

St Anthony Hospital • Lakewood, CO

13d • $19 - $29 • Onsite

About The Position

The Patient Service Representative provides comprehensive clerical and office support within a physician clinic, including reception, telephone support, medical records, charge entry, referrals, and information retrieval. The role facilitates communication and collaboration among the healthcare team, patients, and families to identify and meet patient needs while supporting quality care and operational efficiency. It requires strong organizational and clerical skills, attention to detail in medical record management and charge entry, excellent communication, and a commitment to patient-centered care and the organization’s mission and core values.

Requirements

• High school diploma or GED.
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software.

Nice To Haves

• Knowledge of medical terminology and medical insurance payers.

Responsibilities

• Greet patients and caregivers and provide assistance with professional conduct and high-quality service.
• Verify and update demographic information in the electronic health record; identify communication or financial barriers and collaborate with the interdisciplinary team on the patient plan of care when barriers are identified.
• Gather and process information and data needed for medical records, referrals, billing, and medical treatment.
• Schedule and confirm patient appointments, revising them as needed.
• Maintain patient charts and records thoroughly and confidentially, including importing and communicating scanned documents.
• Obtain and process appropriate payments at the time of service.
• Provide clerical and office support, including reception, telephone support, medical records, charge entry, referrals, and information retrieval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED