Patient Service Representative

Lumexa Imaging • Austin, TX

13d • Onsite

About The Position

Lumexa Imaging is a large provider of outpatient medical imaging, with more than 5,000 team members and over 185 outpatient imaging centers across 13 states. Its teams conduct more than 4 million outpatient studies annually, partnering with health systems and radiologists to provide clinical excellence, operations, and imaging technology.

Touchstone Medical Imaging is seeking an experienced, patient care-oriented Patient Service Representative for its Post Oak location in Austin, Texas. This is a full-time role working Monday through Friday, 7 a.m. to 4 p.m. The position supports patients and clinic operations through appointment scheduling, authorization and insurance verification, patient check-in and check-out, phone support, billing information, data entry, and records processing. Bilingual ability is strongly preferred.

Requirements

• 1–4 years of experience in a medical office setting or hospital.
• Ability to handle heavy patient volume.
• Strong customer service and computer skills.
• Ability to multitask.
• Knowledge of medical terminology.
• Insurance verification experience.

Nice To Haves

• Experience in authorizations and insurance verification is preferred.
• Medical Assistant certification is a plus.
• Bilingual ability is a plus and is strongly preferred.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check patients in and out.
• Answer multiple phone lines.
• Provide accurate and complete information to the billing office.
• Verify insurance.
• Ensure accuracy of patient data entered into the system.
• Process requests and file patient records.

Benefits

• Premium base pay.
• Monthly bonus opportunities.
• Medical, dental, vision, life, and pharmacy plans.
• 401(k) with employer contribution.
• Paid short-term disability.
• Paid vacation time.
• PTO accrual beginning on day one.
• Colleague referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed