Patient Service Representative

Intermountain Health

6d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) is the first point of connection between Intermountain and patients. The role reflects Intermountain’s values and builds collaborative relationships with patients and fellow caregivers to support high levels of customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients.

The position provides patient service in person, by phone, and through secure messaging. It includes documenting calls in the electronic medical record, scheduling appointments, registering patients, collecting required forms and information, supporting regulatory and billing requirements, and processing patient payments.

Requirements

• At least six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to collaborate with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and phone interactions.
• Billing and collections experience.
• Computer literacy using electronic medical records (EMR) and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional connections with patients by phone, in person, and through secure messaging, identifying and resolving needs related to intake and care.
• Accurately and completely document phone calls in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating required patient and guarantor demographic information, following procedures for patient identification.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify information on appropriate accounts to determine coordination of insurance benefits and, when applicable, pre-certification or prior authorization needs.
• Help patients complete forms needed for regulatory and billing requirements before clinical care; scan paperwork and educate patients about financial assistance.
• Proactively request payments for current and past medical services, and receive and process payments according to applicable procedures.
• Stay current on role responsibilities and updates by reviewing relevant communications and dashboards, attending clinic or service-line meetings, and reviewing email each shift.

Benefits

• Benefits eligibility is offered.
• A benefits package with programs intended to support wellness across physical, mental, emotional, social, and financial well-being.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed