Patient Service Representative

Solis Mammography • Plano, TX

3d • Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, responsible for greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and maintains the flow of the center, contributing to Solis Mammography’s operations and profitability. The position is based at 3801 W. 15th Street, Bldg. B, Suite 150A, Plano, TX 75075, and is scheduled for 40 hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m.

The role works in a department described as a diverse team with a strong sense of community and compassion and empathy for patients and colleagues. Solis Mammography describes its patient-focused culture as centered on compassionate, exceptional care and a high-touch experience.

Requirements

• High school diploma.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to use common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods.
• Experience using Microsoft Office Suite.

Nice To Haves

• Two years of healthcare registration or customer service experience.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology.
• Knowledge of RIS software.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients professionally and in a friendly manner.
• Register patients completely and accurately, entering demographic and insurance information into the Radiology Information System (RIS) and verifying existing information.
• Explain forms and assist patients with completing them on paper or tablet as needed.
• Scan documents that need to be linked to patients’ medical records and maintain confidentiality.
• Collect patient payments, including explaining insurance verification benefits when necessary.
• Prepare paperwork for future appointments, including additional paperwork required for particular exams or payors.
• Ensure diagnostic tests have required orders, request missing orders, and follow up on outstanding requests.
• Schedule and reschedule patients as needed.
• Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
• Participate in front-office training to stay current on front-office policies and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid holidays
• Backup child and adult care
• Other unique benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED