Patient Service Representative

Jane Pauley Community Health Center•Greenwood, IN

About The Position

Jane Pauley Community Health Center is seeking a Patient Service Representative (PSR) to support accessible, inclusive, and compassionate care for individuals and families across Indiana. The organization is a Federally Qualified Health Center that provides integrated, whole-person care regardless of income or insurance status. The PSR serves as the first point of contact for patients in person and by phone, supporting scheduling, registration, insurance verification, and a welcoming patient experience. This is a float position providing coverage across the JPCHC network. Reliable transportation and flexibility to work at multiple practice sites are required.

Requirements

High school diploma or equivalent (GED) preferred.
Knowledge of medical office practices required.
Strong written and verbal communication skills.
Excellent customer service and interpersonal skills.
Ability to adapt quickly and travel between practice sites as needed; reliable transportation is required.
Basic computer literacy and accuracy in data entry.

Nice To Haves

At least two years of experience in an ambulatory healthcare setting is preferred.

Responsibilities

Greet and assist patients and families in a professional and friendly manner.
Schedule patient appointments and manage inbound calls, answering by the third ring.
Collect and verify patient demographic and insurance information in the Electronic Health Record (EHR).
Determine patient eligibility for financial assistance programs and obtain required documentation.
Collect patient co-payments and follow JPCHC money-handling procedures.
Assist with medical record requests and correspondence, and respond to messages within one business day.
Maintain cleanliness and organization of the patient waiting area.
Provide coverage across JPCHC locations during staffing shortages.
Participate in departmental and organizational meetings.
Perform other duties as assigned.