Patient Service Representative

RALEIGH MEDICAL GROUP PA•Cary, NC

15d•Onsite

About The Position

The Patient Service Representative is responsible for accommodating timely, efficient, and courteous patient flow in the office, including the check-in/out process, collection of payments, and the maintenance of patient insurance and other demographic information, and answering, forwarding, or handling telephone calls for the department.

Requirements

High school diploma or equivalent.
One year of medical office experience and EHR experience
Speak clearly and concisely in person and on the phone.
Maintain confidentiality of sensitive information.
Report to work at the scheduled time and seldom be absent from work.
Be depended upon to complete work in a timely, accurate, and thorough manner.
Communicate effectively both verbally and in writing with patients and other individuals inside and outside the practice.
Exhibit a professional manner in dealing with others and work to maintain constructive
Basic computer skills.

Nice To Haves

Windows-based software proficiency.

Responsibilities

Efficiently answer and direct telephone calls and/or take messages when appropriate.
Return patient calls when appropriate.
Enter and/or update patient demographics when necessary assuring accuracy and completeness.
Process and reassign incoming patient requests via the patient portal and website.
Submit new patient requests to the appropriate physician(s) via EHR.
Verify insurance eligibility via the PM system at the time of same day appointment scheduling.
Process appointment cancellation line information.
Process prescription refill request line information.
Attend departmental and practice/team meetings.
Participate in interdisciplinary customer service training.
Operate as part of a patient centered care team; interfaces with the clinical team to provide coordinated patient care.
Additional duties may be assigned as needed.