Patient Service Representative

Minnesota Eye Consultants • Bloomington, MN

2d • Onsite

About The Position

Minnesota Eye Consultants (MEC) is hiring a full-time Patient Service Representative for its Bloomington clinic. The role welcomes patients and visitors, supports them in preparing for appointments, resolves problems, and assists with paperwork, insurance information, and timely collection of co-payments and past-due balances. The position is based in Bloomington and may require shifts at other MEC clinics as needed. Work is scheduled in 8-hour shifts Monday through Friday between 7:30 a.m. and 5:00 p.m., plus every other Saturday from 7:30 a.m. to 1:30 p.m.; an alternate weekday off is provided when working Saturday. Starting pay is $18.50–$21.00.

Requirements

• High school diploma or GED.
• 1–2 years of related customer service experience.

Nice To Haves

• Health care experience.

Responsibilities

• Welcome patients and visitors promptly and warmly as the first point of contact, assist with navigation, and schedule appointments.
• Verify, obtain, enter, and update patient demographics, insurance details, referring physician and primary care provider information, and other required fields.
• Help patients complete forms, including medical history, patient agreement, and workers' compensation paperwork.
• Collect self-pay appointment payments, co-payments, outstanding balances, and fees for contact lens-related items.
• Reconcile cash daily and post the cash batch.
• Coordinate and assist patients with transportation needs.
• Prepare patient charts in advance for clinic and laser visits, including printing fee tickets for add-on appointments.
• Prepare surgery and dry eye patient packets and laser post-operative kits.
• Distribute daily visit paperwork and scan patient paperwork into the electronic health record.
• Help maintain lobby safety and cleanliness and clean lanyards and badges.
• Follow MEC standards and protocols, including HIPAA and protected health information requirements.
• Perform other duties as assigned.

Benefits

• Health insurance, including medical, dental, vision, and HSA.
• Paid time off (PTO).
• Holiday pay.
• 401(k) retirement savings plan.
• Accident, hospital indemnity, and critical illness coverage.
• Life and AD&D insurance.
• Disability insurance.
• Commuter benefits.
• Dependent care benefits.
• Adoption and surrogacy benefits.
• Pet insurance.
• Employee assistance program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED