Patient Service Representative

True Health • Orlando, FL

2d • Onsite

About The Position

The Patient Service Representative (PSR) serves as the primary point of contact for patients at True Health locations. The role greets patients and supports them through appointment check-in and check-out, payment collection, registration, scheduling, and billing inquiries. This is not a remote position and is based in an outpatient healthcare setting.

The PSR supports efficient patient flow and accurate clinical-services data entry, provides information about resources for applying for commercial insurance and Medicaid, completes eligibility for the sliding fee discount program, and scans and imports patient data into the electronic medical record. The position requires customer-service, administrative, communication, organization, adaptability, initiative, problem-solving, and cash-handling abilities. The employee reports to the Center Manager and may travel as necessary using a personal vehicle, with current auto insurance maintained at the employee’s expense.

The role requires a high school diploma, GED, or equivalent work experience. An associate’s degree or higher and at least one year of customer-service experience are preferred. Microsoft Office proficiency and typing at 40 words per minute are required; bilingual English and Spanish or Creole is preferred. A post-offer drug and alcohol screening is required, and employees are subject to random screenings. Criminal-background screening requirements and policies also apply.

Normal work hours are Monday through Thursday, 8 a.m. to 6 p.m., and Friday, 8 a.m. to noon. Work outside those hours or days may be needed to meet operational needs. The work includes prolonged sitting at a desk and computer use, repetitive hand and wrist motions, frequent standing, walking, talking, and hearing, and occasional handling or feeling of objects, reaching, stooping, kneeling, crouching, and moving or lifting up to 25 pounds. Vision requirements include close and peripheral vision, depth perception, and focus adjustment. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma, GED, or equivalent work experience.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Typing speed of 40 words per minute.
• Knowledge of medical terminology.
• Knowledge of insurance verification procedures.
• Ability to use True Health processes to navigate patients appropriately.
• Ability to meet applicable criminal-background clearance requirements.
• Successful completion of a post-offer drug and alcohol screen; employees are subject to random drug and alcohol screenings.
• Maintain current auto insurance at the employee’s expense when using a personal vehicle for necessary travel.

Nice To Haves

• Associate’s degree or higher from an accredited college or university.
• At least one year of customer-service experience.
• Bilingual ability in English and Spanish or Creole.

Responsibilities

• Maintain an effective relationship with the Center and Clinical Management team by supporting organizational activities.
• Complete clinical-services data entry accurately and on time.
• Provide excellent customer service to patients and visitors.
• Assist patients with appointment scheduling, registration, check-in, check-out, payment collection, and billing inquiries.
• Help maintain efficient patient flow.
• Engage with patients in a non-judgmental manner.
• Provide information about resources for applying for commercial insurance and Medicaid programs.
• Complete eligibility for the sliding fee discount program.
• Apply knowledge of medical terminology, insurance verification procedures, and True Health processes to navigate patients appropriately.
• Scan and import patient data into the electronic medical record.
• Attend internal and external meetings.
• Contribute to achievement of organizational goals.
• Travel as necessary using a personal vehicle and maintain current auto insurance at the employee’s expense.
• Perform other responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED